Reception業務で話す英語

CHECK-IN / ARRIVAL

Hello! Welcome. Do you have a reservation today?
Please take (have)a seat.

Could I have your name please?
Could you fill in this form?
May I see your passport, please?

I’ll make a copy.

You’re staying for ___ nights, right?

What can I call you?
Nice to meet you. I’m 〇〇.

🍳 BREAKFAST

We serve Japanese breakfast every morning for 500 yen.

We serve between 9am and 10:30am.

It includes two kinds of rice balls, miso soup, and green tea.

Would you like to order it?

Do you have any allergies?

Is there anything you can’t eat?

If you want to order breakfast for another day,

please let us know by 10pm the day before.

📶 WIFI / QR CODE

We have free Wi-Fi, and this is the password.

This QR code is for a map of the area and neighborhood.

It includes recommended restaurants and cafes nearby.

🧴 AMENITIES

These are the amenities.

Do you need anything?

If you need a padlock, you can borrow one for free.

I’ll bring it to you later.

💰 PAYMENT

It is 3000 yen per night per person.

Plus 500 yen for breakfast.

So this is your total fee.

How would you like to pay? Cash or card?

I’ll bring you the change. Here you are.

🏨 HOSTEL LAYOUT

This is the floor plan of the hostel.

It shows the layout of the building.

🛋 LIVING ROOM & BAR

This is the living room.

You can use this space from 7am to 12am.

You’re also welcome to bring food and drinks here.

The bar opens from 6pm.

You can enjoy one free welcome drink every night.

The bar closes at 10pm on weekdays

and at 11pm on Friday and Saturday.

Last orders are 30 minutes before closing.

When the bar closes, this space and the front door will be closed.

However, we have a back entrance that is open 24 hours.

Please take a photo of the passcode,

and I’ll show you where the entrance is later.

🛏 Sheets

Please use the sheets like this.

There are two white sheets and one pillowcase on the bed.

Use one sheet as a bottom sheet on top of the mattress

and the other as a top sheet underneath the duvet.

Check-out time is by 11am.

When you check out, please put the used sheets and pillowcase in there.

🚪 BACK GATE / SHOES

Now I’ll show you the back gate and your room.

Please take all your bags, let’s go.

Can I help you? I’ll take your bags.

Please leave your luggage here.

That is the back gate.

This is the passcode. I’ll show you how to use it.

AB89△ and turn left and push.

That area by the chair is the smoking area.

Please take off your shoes here and use the shoe shelf.

Please feel free to use the slippers.

🛏 YOUR ROOM

This is your room.

We have three beds available.

Which one would you like?

Please use the locker that matches your bed number.

Now I’ll show you the common area.

Please leave your luggage here for now.

OK, please follow me.

🍳 KITCHEN

This is the kitchen.

The kitchen is open from 7am to midnight.

Breakfast is served here 9am to 10:30am.

You can use the dishes. It’s free (food and coffee).

You can use everything here.

After you use the dishes, please wash and dry them and put them back.

Please store food and drink in the fridge.

Make sure to label them with your name and checkout date.

Please eat and drink only in the kitchen or living room.

🚿 SHOWER & TOILETS

There are two unisex restrooms.

(Please put used toilet paper in the bin.)

This is the sink.

You can use a hair dryer here.

There are two shower rooms.

After midnight, please use hair dryers inside the shower rooms.

Showers and toilets are open 24 hours.

🗑 TRASH & TOWELS

Please put used towels in this basket.

In Japan most trash is burnable.

The other bins are for PET bottles, cans, and glass bottles.

The plastics box is for clean plastics only.

If plastic has food on it, please wash it or put it in burnable trash.

🧺 LAST

We hope you enjoy this traditional Japanese experience.

Do you have any questions?

🛏 Sheets

When you check out, please put the used sheets and pillowcase (The box in the small basket is here.)

There is nothing else you need to do when you check out.

💬 Small Talk

Where are you from?

I’ve been there!

I’d like to visit someday.

Is this your first time in Japan?

What did you do today?

Have a good night.

How long are you staying in Japan?

Well, enjoy your time here.

That makes sense.

I’m glad to hear that.

I’m from Osaka.

Have you been to Osaka?

Note

The first towel is already on the bed.

🔑 Check-out

There is a fridge and tea available.

Please feel free to use them.

When you check out, please leave the key here.

There is nothing else you need to do when you check out.

🔕 Quiet Time

We turn off the lights at midnight.

Please be quiet after midnight.

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